THE PHOENIX FITNESS HOTEL & FREE SPA ACCESS AT ALPEN RESORT, Zermatt – A Smart Stay in the City
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Key details
About the Hotel
Untere Wiestistrasse 11, Zermatt, 3920,
-
Close to the Parish Church of St. Mauritius
Perfect
9.0
9.3
/10
4.8
4.7
/5
Loved by The Phoenix Fitness Hotel & Free Spa Access At Alpen Resort guests
Warm welcome
Convenient location
Fresh breakfast
Spacious rooms
Friendly staff
Perfect service
"If you wanna watch the sunrise,the hotel is near "Zermatt Matterhorn Viewpoint.""
庫蒂亞 from Taiwan
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"We were delighted to have a corner room with two balconies and from one of them, we could see the top of the Matterhorn."
zoeboe1 from Canada
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"The room is nicely set up for travellers and we had a veranda that we could sit and enjoyed our tea."
Senna Mei San
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4-star mountain retreat in Zermatt
Location
Situated in the quiet Wiesti quarter, Hotel Phoenix is within walking distance of the Zermatt train station. The hotel is also just a short stroll from Bahnhofstrasse, which is the main shopping and dining area. Access to the Matterhorn Glacier Paradise and Sunnegga-Rothorn lift stations is provided by bus service, located only 1 to 2 minutes away on foot.
Room Offerings
The hotel consists of 27 guest rooms ranging from 21m2 to 28m2, each equipped with modern amenities. Some rooms provide balconies, while others offer views of the Matterhorn to enhance the stay. Each room has specific options such as bathtubs or showers and can accommodate additional beds for families.
Dining Experience
Guests can enjoy a fresh buffet breakfast served in a spacious, glass-walled breakfast room open until 10:00 AM. The breakfast area connects to an adjoining terrace, providing a pleasant dining experience. A lounge bar area with a fireplace complements the dining experience for those looking to unwind.
Ski Facilities
A dedicated ski room is available for guests to store their skiing equipment, equipped with ski boot heaters for comfort. The hotel also offers expert tuning services to ensure that ski and snowboard equipment performs well on the slopes. This range of services is tailored to enhance the skiing experience in Zermatt.
Pet-Friendly Features
Hotel Phoenix welcomes four-legged friends, making it a suitable choice for pet owners. Special arrangements can be made to accommodate pets during the stay. This policy ensures that guests can enjoy their holiday without leaving their pets behind.
Highlights
Location: Quiet Wiesti quarter, close to main attractions
Rooms: 27 beautifully appointed guest rooms
Dining: Delicious buffet breakfast served until 10 AM
Ski Facilities: Ski boot heaters & expert tuning service
Pet-Friendly: Your four-legged friends are welcome
Ride the Gornergrat Bahn for stunning views of the Matterhorn.
Savor raclette at Restaurant Schäxstüble-an authentic local delight.
Hike to the stunning Five Lakes Walk for breathtaking scenery.
Visit the Matterhorn Museum for fascinating local history.
Sample homemade Swiss chocolate at Läderach Chocolate Shop.
Choose the Room
From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Deluxe Double Room
2 persons
26 sq. feet
2 Single beds
Balcony
Heating
room details
Standard Double Room
2 persons
21 sq. feet
2 Single beds
Heating
Coffee machine
room details
Superior Double Room
2 persons
22 sq. feet
2 Single beds
Balcony
Heating
room details
Check Dates & Room Rates
See what's available for your travel dates
August 2026 - August 2027
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Check-in/ Check-out
Amenities
Thoughtfully designed amenities for a comfortable & memorable stay
Facilities: Perfect
9.2/10Review score
General
No smoking on site
Wi-Fi
Safe deposit box
Express check-in/ -out
Concierge desk
Pets allowed
Security
Luggage storage
Ski storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Skiing
Hiking
Cycling
Golf course
Fishing
Guest Parking
Electric kettle
Services
Paid shuttle service
Pet amenities available
Housekeeping
Laundry
Tours/Ticket assistance
Welcome drink
Dining
Bar/ Lounge area
Special diet menus
Children
Cots
Board games
Spa & Leisure
Garden area
Leisure/ TV room
Room features
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
The Phoenix Fitness Hotel & Free Spa Access At Alpen Resort Location
Untere Wiestistrasse 11, Zermatt, 3920,
Explore Zermatt
Explore Zermatt
Top Attractions
Activities
Dining
Entertainment
Matterhorn Museum
11 minutes' walk
Local history and culture showcased in this museum featuring the iconic Matterhorn and Zermatt's mountaineering heritage.
Mountaineer's Cemetery
11 minutes' walk
A poignant tribute to climbers who lost their lives, featuring ornate tombstones in a serene setting surrounded by majestic peaks.
St Peter's English Church
10 minutes' walk
A beautiful church known for its stunning architecture and peaceful atmosphere, offering services and events for visitors.
Photopoint Kirchbrucke bridge
10 minutes' walk
A scenic bridge offering breathtaking views of the Matterhorn, perfect for capturing memorable photographs.
Hiking to Hohbalmen
7 minutes' walk
Enjoy an exhilarating hike to Hohbalmen, featuring stunning trails and panoramic views, suitable for all skill levels.
Relaxation at Forest Fun-Park Zermatt
20 minutes' walk
A family-friendly adventure park with zip lines and suspension bridges, ideal for a fun-filled day of outdoor relaxation.
Cup's Italian Coffee house
11 minutes' walk
Charming coffee house serving authentic Italian coffee and delightful pastries, perfect for a casual lunch or snack.
Restaurant Whymper-Stube
10 minutes' walk
Warm ambiance with traditional Swiss cuisine. Signature fondue and raclette make it a must-visit for cheese lovers.
Zermatt Unplugged
10 minutes' walk
Annual music festival featuring live performances in an intimate setting, highlighting a mix of genres from local and international artists.
Vernissage
10 minutes' walk
Local bar popular for its vibrant atmosphere and occasional live music, making it a great spot for socializing and enjoying local brews.
Getting around
City Centre
Zermatt 8 min · 2000 ft
Airports
Sion (SIR) 116 min · 47.8 mi
Agno (LUG) 243 min · 100.5 mi
Train
Zermatt railway station 6 min · 1700 ft
Train 2 min · 400 ft
Bus
Bus stop 17 min · 7.0 mi
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Property information and rules
Check-in
from 15:00-22:00
Check-out
from 08:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel The Phoenix Fitness & Free Spa Access At Alpen Resort provides visitors with a free full breakfast.
Pets
Pets are allowed on request.
Languages
English, German, Dutch
Number of rooms:
27
Guest Ratings & Reviews
Real Guest Experiences & Ratings
Review score
Based on 156 verified reviews
9.1 /10
Perfect
96 %
Recommend
Breakfast
9.5/10
Cleanliness
9.5/10
Comfort
9.5/10
Facilities
9.2/10
Free WiFi
8.3/10
Location
8.9/10
Paid Wi-Fi
7.5/10
Staff
9.5/10
Value for money
8.7/10
Pros
Matterhorn view
Clean hotel
Friendly staff
Breakfast buffet
Cons
Small room
Soft bed
Misleading booking
Guest reviews
based on 287 reviews
9.0/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About The Phoenix Fitness Hotel & Free Spa Access At Alpen Resort
How far is the hotel from the train station, and is it feasible to walk there?
15 January 2024
It takes about 10 minutes to walk to the hotel from the train station, or you can opt for an electric taxi which costs around SFr. 17.-- for two people each way.
Are there any refrigeration facilities in the rooms?
12 February 2024
There are no fridges or minibars available in the hotel rooms.
Is the cable car station within walking distance?
20 March 2024
Yes, the Sunnegga-Rothorn Paradise cable car station is approximately a 4-minute walk from the hotel.
Can guests use a microwave in the hotel?
10 April 2024
Unfortunately, microwaves are not provided in the rooms or for guest use.
Do the hotel rooms come equipped with hot water kettles?
5 May 2024
There are no hot water kettles in the rooms, but a Delizio coffeemaker is available for making hot beverages.
Is air conditioning available in the hotel room?
18 June 2024
Air conditioning is not available; instead, the hotel uses central heating, and windows can be opened for fresh air.
What are the options for accessing the public gym during my stay?
12 July 2024
Guests have free access to the public Kraftwerkfitness Zermatt gym from 08:00 to 18:00, featuring various machines across 350 m2.
Are there any age restrictions for guests staying at the hotel?
22 August 2024
At least one guest must be an adult in each party. Thank you for understanding.
Can I access Wi-Fi in the guest rooms, or is it only available in the lobby?
30 September 2024
Free Wi-Fi is available throughout the hotel, including all guest rooms.
Is it possible to check in late at night, such as around 9:30 PM?
15 November 2024
Checking in at 9:30 PM is possible, but please provide your name or reservation number to arrange for your arrival.
Are pets allowed in the hotel?
25 December 2024
Yes, dogs are welcome at the hotel.
Can luggage be stored after check-out, or are there shower facilities available?
5 January 2025
Guests can take advantage of post-check-out shower facilities.
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